Find answers to common questions below or reach out to us directly. We're a small team and we actually reply.
Go to Billing & Upgrade, select your plan (Monthly or Annual), transfer the amount to our bank account using your unique reference number, then upload your proof of payment. We'll verify and activate your plan within 1 business day.
Payment verification is done manually and takes up to 1 business day. If it's been longer than that, email us at gewersdeon61@gmail.com with your company name and bank reference number and we'll sort it out quickly.
Go to the Employees section from the main navigation. You can add new employees, edit existing records, or soft-delete (deactivate) employees who have left. Deactivated employees are excluded from future payroll runs but their history is preserved.
PAYE is calculated on annualised taxable income using NamRA's current tax brackets. Ensure that the employee's basic salary, taxable allowances, and overtime pay entered for the month are correct. If you believe a tax bracket is wrong, contact support — bracket updates are managed centrally by Veldt Payroll.
Yes. When adding an employee, you can optionally set a portal password for them. They can then log in at /portal/login using their email and that password to view and download their payslips and leave balances. They'll be asked to verify their email on first login.
The Social Security Commission caps contributions at a maximum monthly salary of N$11,000 (standard). Go to Settings to review and update your SSC rate, cap, and maximum contribution values. Changes apply from the next payroll run.
From Payroll History, click the ZIP icon on any completed payroll run. This downloads a ZIP archive containing individual PDF payslips for every employee in that run.
Your data is retained for 90 days after your account expires or is cancelled. During this period you can export your data in CSV format from the Payroll History page. After 90 days, all data is permanently deleted. See our Privacy Policy for more details.